California, USA - A Filipino who resides in California, USA vented his frustrations in social media after he allegedly saw some strands of hair from the Purefoods corned beef that was purchased from the Philippines.
Alvin Shai Robielos was infuriated after he opened a canned beef which apparently contained long strands of hair attached to the meat chunk. The angry consumer immediately reported the case to the customer service of Purefoods, Inc. but no one formally took action on his complaint.
After several attempts to settle the issue offline, Alvin decided to bring the issue on social media. His post instantly earned thousands of shares.
Here's the first few [unedited] paragraphs describing the awful situation.
PLEASE HELP ME SHARE
I ALWAYS LOVED PUREFOODS products the same way I loved the purefoods PBA team since the time of Alvin Patrimonio. This however changed with a horrible experience with a can of purefoods corned beef. Me and my wife reside in california but is currently taking a week of vacation back here in manila. I shared the story to my cousins who urged me to post this in facebook.
Please be very careful when you buy and most especially eat canned goods. My parents had a short visit to the Philippines last december 2014 and brought us some canned corned beef back to the US. January 22, 2015, my wife opened a can and gave me half for my lunch. My wife unfortunately ate half of the contents before i discovered what came with it. I am not going to describe it anymore as I am attaching pictures below.
Alvin also openly cited that Purefoods Inc. initially contacted him to address the situation but later the company abandoned the case since he is in the US and the company can not send an inspector to investigate the processed meat.
I contacted purefoods customer care service. They responded initially, called me a couple of times but told me they cannot send someone in the US or do anything to get the product examined because I am too far away. The only thing that they did for me was to ASSURE me that this is just a part of the skin of a cow (Yes- just by looking at the pictures...) I would expect for a big corporation like purefoods to protect their name and do a quality assurance to their products or to go out of their way and investigate such complaints. Makes sense? I told them that I am terribly disappointed with the way they handled this complaint. I mentioned that I will post the pictures in facebook if they won't do something about this. I followed up several times but did not get any more response. Please help me share this to your friends.
To PUREFOODS: You know how to contact me and fix this mess. You know how the experience affected my wife so much and all we wanted from you at that point was to show some sense of responsibility. You guys failed us! How can you be 100% sure that these are not hairs from something else?
From the uploaded photos of Alvin, do you believe that the strands seen on Purefoods corned beef is cow's hair or not?